If something went wrong with a session
Tell us within 48 hours of the session and we'll put it right.
We want every session to be worth your time. If something went wrong, whether your coach didn't turn up, the session was cut short, or it wasn't what you expected, please tell us.
How to tell us
Email our customer service team at support@careering.com within 48 hours of the session. Please include:
- your coach's name
- the date and time of the session
- what happened
What happens next
We'll look into it, talk to your coach, and come back to you. If we agree the session wasn't right, we'll put it right in one of three ways:
- rebook the session with your coach
- give you the session back as a credit
- refund it
Anything else
For a concern that isn't about a particular session, email support@careering.com at any time.