Moving or cancelling a session
Move or cancel for free, yourself, up to 48 hours before your session starts.
Plans change. You can move or cancel a session yourself, for free, up to 48 hours before it starts.
How to do it
- Sign in and go to Sessions.
- Find the session under Upcoming.
- Choose Move to pick a new time from your coach's availability, or Cancel.
You can move a session more than once, as long as it's still more than 48 hours away each time. We email you to confirm every change.
What happens when you cancel
- A chemistry call: we refund you in full, automatically, to the card you paid with. Refunds usually take five to ten working days to reach your account.
- A session from a block: the session goes back into your block, so you can book it again. Your credits
Inside 48 hours
Within 48 hours of a session, you can't move or cancel it from your account. Your coach has kept that time for you, so the payment stands, and a session from a block counts as used.
If something has come up, email support@careering.com and the Careering team will talk to your coach for you.
If you miss a session
If you don't join a session and haven't moved or cancelled it in time, it counts as having happened: the payment stands, or the credit is used. If something stopped you joining, such as a problem with the link, tell us within 48 hours. If something went wrong