If your coach cancels or moves a session
You're never out of pocket. You get your money back in full, or the session back in your block.
Occasionally a coach has to cancel. If they do:
- we email you straight away, with their reason if they gave one, and a link to find another time;
- if you paid for the session on its own, such as a chemistry call, we refund you in full automatically;
- if the session was from a block, it goes back into your block for you to book again.
If your coach moves a session
A coach can move a session to another time. If they do, we email you the new time. If you've subscribed to your Careering calendar, the old time disappears on its own; otherwise delete the old entry and add the new one. Subscribe to your sessions
If the new time doesn't work for you, you can move it again yourself as long as it's more than 48 hours away. If it's closer than that, email support@careering.com and we'll sort it out with your coach.
If your coach doesn't turn up
If your coach doesn't join a session, email support@careering.com within 48 hours of the session. We'll put it right: we can rebook the session, give it back to you as a credit, or refund it. If something went wrong with a session