Refunds
When you get money back, where it goes, and how long it takes.
When you get a refund
| What happened | What you get |
|---|---|
| You cancel a chemistry call more than 48 hours before it | A full refund, automatically |
| You cancel a block session more than 48 hours before it | The session back in your block |
| Your coach cancels | A full refund, or the session back in your block |
| Something went wrong and we agree it wasn't right | A rebooked session, a credit, or a refund. How to tell us |
| You cancel inside 48 hours, or miss a session | The payment stands, or the credit is used |
What's refunded
A refund is of the full amount you paid. If we refund part of a payment, such as the sessions you haven't used in a block, that part comes back to you in full, with nothing held back.
Where it goes and how long it takes
Refunds go back to the card you paid with. They usually take five to ten working days to reach your account, depending on your bank.
If ten working days have passed and you still can't see it, email support@careering.com with the email address you paid with and the date of the session.
Stopping part-way through a block
Sessions you've already had can't be refunded. If you'd like to stop part-way through a block, email support@careering.com before its use-by date and we'll refund the sessions you haven't used yet.
Courses
The vision board course has a 30-day money-back guarantee. If you've genuinely worked through every lesson, you ask within 30 days of buying it, and you tell us it didn't help you, we refund you in full. We do check that the course was really done. How the guarantee works
If you have any other question about a payment for a course, email support@careering.com.