Your credits and when they expire
Each session in a block is a credit. Use them within 12 months of buying the block.
When you buy a block, each session in it is a credit you can spend with that coach. Your first session is booked when you buy; the rest are yours to book whenever suits you.
Seeing your credits
Sign in: your Home and Sessions pages show a Sessions to book section, with each block, how many sessions are left, and the date to use them by. The Book a session button takes you straight to your coach's times. Booking the rest of your block
When they expire
Credits last for 12 months from when you buy the block. The use-by date is on your receipt and in your account.
When there are three months or less to go and you still have sessions left, your account shows Under 3 months left, as a nudge, and we email you once to say how many sessions are left and the use-by date. Sessions still in a block after its use-by date expire.
When a credit comes back
- You cancel a block session more than 48 hours before it: the credit goes back into your block.
- Your coach cancels: the credit goes back into your block.
- You cancel inside 48 hours, or miss a session: the credit is used.
If you can't book
If your coach's page isn't open when you try to book, email support@careering.com and we'll book the session for you.